Social Media Marketing Frequently Asked Questions
What is Social Media Marketing?
Social Media Marketing is the use of social media platforms such as Facebook, Twitter, LinkedIn or Instagram to promote a product or service. It involves creating and sharing content on social media networks in order to achieve your marketing and branding goals. Content could be simple text, graphics, videos, quotes, facts, humor, trivia, polls, etc.
Can Performance Be Tracked Across Different Profiles?
Yes! We show you growth performance across channels from one dashboard, monitor changes in Facebook, Twitter, LinkedIn and Instagram reach and see the growth in fans and followers from social campaigns.
Who Should Use This Service?
Business who want to improve their online presence on social networks such as Facebook, Twitter, LinkedIn or Instagram and show their products/service to those people who are looking for them. It improves your online presence and increases the chance of targeting the right customers at the right time.
Do I have access to the Social Media Campaign that you are going to create?
Yes. We offer transparency to assure that you are getting the right data and you can see the performance of the campaign anytime you want on our proprietary dashboard.
What Should I Expect After I Place A Social Media Order?
Once you order is successfully placed, we will assign you an account manager within 24 business hours who will be your primary point of contact and will reach out to you. Next, we will launch the campaign and reach out weekly and monthly with updates on progress and any changes required to help improve performance.
Can I check all posts before they get published?
Yes, you will be able to see all the posts before publishing starts. You need to request for revisions to the posts before the cycle starts and posts that are approved beyond their scheduled publishing date may not be published.
Which Social Profiles Can You Connect And Post To?
Facebook, Instagram, Twitter and LinkedIn. From one place, business owners can publish content to multiple social sites with the push of a button.
I am hesitant to provide access to our Facebook account. How will you access the account then?
We do not require the username and password of your personal profile. We will simply request for access to your Facebook page which doesn’t require us to get your credentials. In fact, logging into other users’ profiles is highly discouraged since this can cause the profile to be locked.
How Much Does Social Media Cost?
Our Social Media is offered in 4 different packages to fit the needs and budgets of all businesses. Our Social Media packages are based on monthly pricing. Packages with higher pricing will include more activities, but all of our packages include dedicated client support and full transparency into the work being performed. Our pricing sheet provides complete details on pricing and tasks included in each package.
What Support Do I Get After The Sale?
After the sale, you will get access to our proprietary dashboard where you will follow the progress of your project performance. Furthermore, weekly and monthly campaign progress reports are delivered to you via the dashboard. You will be able to submit your questions or concerns regarding your Social campaign and our Support Team will address them with you any time.
How Does Your Clients Know That Your Social Media Services Are Working For Them?
We provide total transparency into the work that we perform. Each client will be given access to a custom reporting dashboard that shows every action being performed on their social accounts. Clients will be able to track every action performed, as well as monitor overall performance. We also provide weekly and monthly updates for all Social Media customers to review campaign activity and performance, ensuring that their goals are being achieved.
How can I cancel my services and will I get a refund?
All Services rendered by us are on a prepaid subscription basis. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. To cancel a service, you can reach out to your assigned account manager or our support team.
Will Your Social Media Services Guarantee Sales & Leads To Our Business?
No. Just like any type of advertising, Social Media can never guarantee any sure sales or customers. Once the content is posted on social networks, we can no longer control the decision of your potential customers. The most that we can do is target the right people at the right time. And the rest is upon their discretion.
Use our Twitter lead generation tool to find customers talking about your clients’ services, in their area. Set up searches for keywords related to your clients business, and watch the leads roll in.